Combining more traditional approaches to service operations such as ITIL with more iterative approaches such as properly empowered WebOps and flexible provisioning and service platforms, our teams continually look for the most appropriate and efficient approach to providing operational services. Across our clients, we have experience of designing and implementing efficient and repeatable Incident management, request fulfilment, problem management, application management and IT operations control capabilities.
Business Analysis
Combining more traditional approaches to service operations such as ITIL with more iterative approaches such as properly empowered WebOps and flexible provisioning and service platforms, our teams continually look for the most appropriate and efficient approach to providing operational services. Across our clients, we have experience of designing and implementing efficient and repeatable Incident management, request fulfilment, problem management, application management and IT operations control capabilities.
User Research
User research allows your team to understand its users so they can design the right kind of service. Our researchers are happy to take end-to-end ownership of planning a programme of research, develop a clear understanding and empathy with your users and design, conduct and analyse user research using a range of techniques.
Content Design
Our content designers take end-to-end responsibility for developing quality content for the applications or services being delivered. They are perfectly comfortable developing content plans and strategies based upon user needs, producing clear and unambiguous content while communicating the principles of content design to the wider teams.
Service Design
When delivering digital products in an agile way it is important that the service manager heading up the initiative must have the decision-making authority to deliver on all aspects. This can make the role very demanding and our own service managers are experienced in helping support our clients develop, operate and continually improve their digital services.
